- Quality Assurance and its FrameworksArun K R – Manager, Quality Anyone who has ever made a call to a customer service contact center has heard this recording: “This call may be recorded or monitored, for quality and training purposes.” It is easy enough to ignore this and carry on with your call, but has it ever given you pauseContinue reading “Quality Assurance and its Frameworks”
- Converting Adversities into Strengths – BPM During COVID 19Sharath Kumar – Vice President Operations The Normal Life of a call center employee would be very stressful. Some days you would want to scream to the top of your lungs and, respond to some of those difficult customers the way we would really like to. However, if we do act on our impulses, weContinue reading “Converting Adversities into Strengths – BPM During COVID 19”
- Artificial Intelligence : A Brief OverviewShiv Kadoor – IT Head, GRSSL Artificial Intelligence (AI) is currently one of the hottest buzzwords in technology. You may be surprised to know that this is not a new discovery. Intelligence is the ability to think, to learn from experience, to solve problems, and to adapt to new situations. Artificial intelligence (AI) is intelligence demonstrated by machines. Natural intelligence displayed byContinue reading “Artificial Intelligence : A Brief Overview”
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